Refund & Returns Policy
Last updated: January 8, 2026
1. Company Information
Company Name: Klaudia Diana Dudas – Entrepreneur Individuel
Business Activity: IT Consulting
Customer Service: info@worldwide-consulting.online
Phone: +48 732 125 958
Date of Registration: 08-Jan-2026
Company Type: Sole proprietorship / Individual entrepreneur
Company Address: 158 Rue La Fayette, 75010 Paris, France
2. Our Refund Promise
We offer a 14-day no-questions-asked refund policy on all digital purchases and IT consulting services made through our website, unless stated otherwise. You have the right to cancel your purchase within 14 calendar days from the date of payment, without providing any reason.
We believe in fairness and transparency — if you change your mind, we will process your refund promptly.
3. How to Request a Refund
To request a refund or cancellation, contact us at info@worldwide-consulting.online. Please include:
- Your full name
- Order number or payment reference
- Email address used for the purchase
We will confirm receipt of your request and process it as quickly as possible.
4. Refund Process and Timelines
Once your refund request is received and approved:
- Refunds are issued to the same payment method used for the original transaction
- Refunds are processed within 14 days of receiving your cancellation request
No fees or deductions will be applied. You will receive an email confirmation once your refund has been processed.
5. Digital Products and Services
Because our products and services are delivered digitally, no physical returns are required. Access to digital content (e.g., files, course materials, or design assets) may be revoked once a refund is issued.
If you have already accessed, downloaded, or started using a service during the 14-day period, your right to a full refund may be limited only if you explicitly agreed to immediate delivery at the time of purchase. We always make this clear before finalizing your order.
6. Exceptions to Refund Eligibility
In line with EU Directive 2011/83/EU (Consumer Rights Directive), the right to withdraw may not apply when:
- You explicitly consent to immediate delivery of a digital product before the 14-day withdrawal period ends
- You acknowledge that your right to withdraw is lost once delivery has begun
However, we strive to be flexible — if you are dissatisfied for any reason, please contact us. We will always aim to find a fair solution.
7. Refunds for Custom Design Services
For custom IT or digital consulting services (e.g., digital design, branding, or consulting):
- You may cancel the project within 14 days of purchase for a full refund if work has not yet started
- Once significant work has begun, partial refunds may be offered depending on progress and costs incurred
We will always communicate clearly before starting any non-refundable work.
8. Late or Missing Refunds
- Check your bank or payment account
- Contact your payment provider, as processing times may vary
- If still not received, email us at info@worldwide-consulting.online — we will assist immediately
9. Contact for Refund Requests
For all refund, return, or cancellation inquiries:
Klaudia Diana Dudas – Entrepreneur Individuel
IT Consulting
158 Rue La Fayette, 75010 Paris, France
Email: info@worldwide-consulting.online
Phone: +48 732 125 958
Website: https://worldwide-consulting.online
We are committed to transparency, fairness, and a customer-first approach. Every request is handled quickly and professionally in accordance with EU consumer protection law.